Refund & Cancellation Policy

Last updated: September 27, 2026

This policy applies to all services sold by ASC INTERNATIONAL USA LLC d/b/a 2 Minute Express. We aim to make cancellations and refunds simple and predictable. Where this policy grants a refund, it is issued to the original payment method.

1. Cancelling a booking

Service	Free cancellation until	After that
Same-Day Courier / Rush	Driver dispatched	$25 dispatch fee once a driver is en route; full charge after pickup is completed
Last-Mile / Route stops	6:00pm ET the day before the route	50% of the per-stop rate
LTL Freight	24 hours before scheduled pickup	$75 cancellation fee; full charge once freight is loaded
FTL / Dedicated Truckload	48 hours before scheduled pickup	$250 truck-order-not-used fee; full charge once loaded
White-Glove Delivery	24 hours before appointment	50% of quoted price
Warehousing / Fulfillment	Monthly services cancellable with 30 days' written notice; prepaid unused full months are refunded

To cancel, call (813) 535-3956 or email support@2minuteexpress.com with your booking reference. Cancellation time is the time we receive your call or email.

2. Refunds for service failures

• Missed guaranteed window (our fault): if a guaranteed-time delivery misses its window for reasons within our control, we refund the rush premium (the difference between rush and standard pricing) — or 20% of the job price where no standard tier exists.
• Service not performed: if we accept a booking and fail to perform it, you receive a 100% refund.
• Duplicate or incorrect charges: refunded in full once verified — contact us within 60 days of the charge.

3. Loss or damage claims

Cargo loss and damage are handled as claims under our Terms & Conditions (Section 7): note visible damage at delivery, file within 5 business days (10 for concealed damage) at support@2minuteexpress.com with photos and the delivery reference. Approved claims are paid within 30 days of complete documentation.

4. Refund processing time

Approved refunds are submitted to our payment processor within 2 business days of approval. Card refunds typically appear on your statement within 5–10 business days depending on your bank; ACH refunds within 3–5 business days.

5. Non-refundable items

• Services already fully performed as quoted;
• Packaging materials already used;
• Storage fees for months already elapsed;
• Redelivery fees where the first attempt failed for reasons within the recipient's control.

6. Disputes

If you believe a charge is wrong, contact us first — most billing issues are resolved within one business day. Nothing in this policy limits your statutory rights or your rights under your card network's dispute rules.

7. Contact

2 Minute Express (ASC INTERNATIONAL USA LLC)
4803 S Himes Ave, Tampa, FL 33611, USA
Phone: (813) 535-3956 · Email: support@2minuteexpress.com
Office hours: Mon–Fri 8:00am–6:00pm ET